Refund policy

All orders under AMALEA VITAFLORE are fulfilled by our authorised partner MK INCENSE CRAFT.

Non-Returnable Items

As per hygiene and safety standards, personal care and fragrance products are non-returnable once opened or used.

Eligible Cases for Refund or Replacement

We will process a refund or replacement in the following cases only:

Damaged product received.

Wrong item delivered.

Leaking or defective product received.

How to Raise a Claim

Contact us within 48 hours of delivery at care@amaleavitaflore.com or WhatsApp us at https://wa.me/message/AWZ7WDRE543XC1.

Please share:

Your order number

Clear photos/video of the damaged or wrong item

Unboxing video (mandatory for all damage/wrong item claims).

Refund Process

• Reverse pickup will be arranged by our  courier partner.

• Refund will be processed within 5–7 business days after reverse pickup and quality check.

• Refund will be credited to your original payment method.

Replacement

If you prefer a replacement instead of a refund, we will ship the correct/undamaged product at no extra cost.